Returns Policy and Procedure

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Thursday, March 11, 2010

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Returns Policy and Procedure

Returns Policy

If your product becomes defective within its return-or-exchange warranty period, if any, you may return it for a refund, if applicable, or an immediate replacement. Closeout, open-box, and refurbished items carry a much shorter 7-Day-Return-Only warranty and may only be returned for refunds, and not for replacement or repairs. Special-Order items are not returnable. Non-defective returns, if allowed, must be made within the return-or-exchange warranty period. Non-defective returns are subject to restocking fees - 15% on most items, 20% for Upgrade Packages, and 25% for Systems. No product may be returned after 30 days from purchase date.

If your product becomes defective after the return-or-exchange warranty period, but within the manufacturer warranty period, if any, you may return it to General NanoSystems, Inc. ("GNS") for replacement from the manufacturer. Replacements through the manufacturer take about 10-12 weeks to complete.

LCD Monitors: GNS will exchange for new or provide a full refund within the first 30 days for 15" LCD monitors with 4 or more dead pixels. 17" LCD Monitors with 7 or more dead pixels and 18" LCD monitors with 10 or more dead pixels. Any LCD monitor returns made within 30 days that do not satisfy the dead pixel policy will have a 15% restocking fee, no exceptions. After the first 30 days GNS will honor the manufacturers' warranty and its respective policies.

Returns Procedure

Before returning any item, you must contact our RMA (Return Merchandise Authorization) department at rma@nanosys1.com within the return-or-exchange warranty period for an RMA Number. The following information is required to issue an RMA number:

1.		GNS Invoice number on which product was purchased.
2.		GNS Part Number of product for which RMA number is being requested.
3.		Reason for return of product.
4.		Address where replacement product is to be shipped.
5.		Telephone number where you may be reached.
6.		Email address where RMA number should be emailed.
7.		Optionally: Fax number where RMA number should be faxed.

Please read the following regarding our RMA policies and procedures:

1.		GNS will NOT accept any return without an RMA number.
2.		Requests for RMA numbers must be made within the individual warranty periods, if any, of the products.
3.		Please allow at least 48 hours for an RMA number to be issued.
4.		Each RMA number is good for only one (1) item.
5.		RMA numbers are good for ten (10) days only. Product(s) must be shipped back to GNS before their RMA number(s) expire. Otherwise new RMA number(s) must be requested. New RMA number(s) will be issued only if the warranty period(s) of the product(s) are still in effect.
6.		All items must be in original condition with all packing material, manuals, software, and registration card(s).
7.		If part of a product becomes defective, the full product must be returned for credit or replacement.
8.		Returns must be sent via UPS, Federal Express, Airborne Express or any courier that issues a tracking number.
9.		Please do not include any paperwork with your shipment.
10.		RMA number(s) must be written on the label(s) on the outside of the package(s), and not on the package(s) itself. RMA number(s) must match the product(s) authorized for return.
11.		Customer will prepay all shipping and handling charges when sending product(s) back to GNS. GNS will cover shipping and handling charges when sending replacement item(s) to customer.
12.		Non-defective items, if returnable for refund or credit, will be charged restocking fees - 25% for Systems, 20% for Upgrade Packages, and 15% for all other items. Shipping and handling charges will not be refunded.
13.		Please allow 2-4 weeks for credit.
14.		For replacements, once the original item(s) are received, the replacement order will be processed.
15.		RMA replacements are held for six (6) months. After that all unclaimed items become the property of GNS.

Prices and availability subject to change without notice. General NanoSystems, Inc. is not responsible for graphical and typographical errors. All trademarks and logos are the properties of their respective owners. General NanoSystems, Inc. reserves the right to limit sale quantities of all products. By placing an order with General NanoSystems, Inc. you indicate that you have read and accept General NanoSystems, Inc.'s policies regarding Order Placement & Payment Methods, Terms & Conditions of Sale, Shipping Methods, Warranties, and Returns, Exchanges, and Refunds.